Privacy Policy

Introduction

pulse-battery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information you provide when using our website or engaging with our financial services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

Information We Collect

We collect several categories of information depending on how you interact with our services:

Information You Provide Directly

When you contact us, schedule consultations, or engage our services, you may provide:

• Personal identification details including name, address, and date of birth
• Contact information such as email address and postal address
• Financial information including income, assets, liabilities, and investment details
• Employment and business information
• Information about your financial goals and circumstances

Information Collected Automatically

When you visit our website, we automatically gather certain technical information:

• IP address and general location data
• Browser type and version
• Operating system details
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of visits

How We Use Your Information

We process your personal information for specific, legitimate purposes:

Service Delivery

• Providing financial planning and advisory services you've requested
• Analyzing your financial situation and developing tailored strategies
• Communicating with you about your account and services
• Scheduling and conducting consultations

Business Operations

• Maintaining accurate records as required by financial regulations
• Improving our services and client experience
• Conducting internal research and analysis
• Meeting legal and regulatory obligations

Communications

• Responding to your inquiries and requests
• Sending service-related updates and notifications
• Providing information about services that may interest you, where you've consented

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill our service agreements with you
• Legal Obligation: Compliance with financial services regulations and legal requirements
• Legitimate Interests: Operating our business effectively while respecting your rights
• Consent: Where you've specifically agreed to certain processing activities

Information Sharing and Disclosure

We maintain strict confidentiality regarding your personal information. We do not sell, rent, or trade your data to third parties for marketing purposes.

Limited Sharing Circumstances

We may share your information only in these specific situations:

• Service Providers: Trusted third parties who assist in delivering our services, bound by confidentiality agreements
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Professional Advisors: Accountants, auditors, or legal counsel who assist with our operations
• Business Transfers: In connection with merger, acquisition, or sale of business assets, subject to continued protection
• With Your Consent: Any other sharing you specifically authorize

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encrypted data transmission and storage
• Secure physical premises with controlled access
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Restricted access to personal information on a need-to-know basis

While we employ industry-standard security practices, no method of transmission or storage is completely secure. We continuously work to enhance our security measures.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Financial services regulations require us to maintain certain records for specified periods, typically six to seven years following the end of our business relationship. After required retention periods expire, we securely delete or anonymize your information.

Your Rights

Under data protection law, you have several important rights regarding your personal information:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data in certain circumstances
• Restriction: Request limitation on how we process your information
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent where processing relies on it

To exercise any of these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about our cookie practices, please review our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party sites. We encourage you to review privacy policies of any site you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can delete such information.

International Data Transfers

Your information is primarily processed and stored within the United Kingdom. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting a prominent notice on our website or contacting you directly.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

pulse-battery Financial Services
14 Market Street
Nottingham, NG1 6HX
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe we have not handled your personal data appropriately.