GDPR Compliance

Our Commitment to Data Protection

pulse-battery is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides specific information about how we comply with these regulations and your rights under data protection law.

Data Controller Information

For the purposes of data protection legislation, pulse-battery acts as the data controller for personal information we collect and process.

Data Controller: pulse-battery Financial Services
Address: 14 Market Street, Nottingham, NG1 6HX, United Kingdom
Email: [email protected]

Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so. The legal grounds we rely on include:

Contract Performance

Processing your data is necessary to provide the financial services you have requested or to take steps at your request before entering into a contract. This includes analyzing your financial situation, developing planning strategies, and delivering ongoing advisory services.

Legal Obligation

We must process certain data to comply with legal requirements in the financial services sector, including anti-money laundering regulations, tax reporting obligations, and record-keeping requirements imposed by regulatory authorities.

Legitimate Interests

We may process data where necessary for our legitimate business interests, provided these don't override your fundamental rights and freedoms. This includes improving our services, preventing fraud, and maintaining the security of our systems.

Consent

In some cases, we ask for your explicit consent to process personal data. When we do, you have the right to withdraw that consent at any time by contacting us.

Your Rights Under GDPR

Data protection law grants you specific rights regarding your personal information. These rights are not absolute and may be limited in certain circumstances, but we are committed to honoring them wherever possible.

Right to Be Informed

You have the right to clear, transparent information about how we use your personal data. We provide this through our Privacy Policy and this GDPR page.

Right of Access

You can request access to the personal data we hold about you. We will provide a copy of your data free of charge, along with information about how we use it. Additional copies may incur a reasonable administrative fee.

Right to Rectification

If personal information we hold about you is inaccurate or incomplete, you can request that we correct or complete it. We will update our records promptly upon verification.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in specific circumstances, such as when data is no longer necessary for the purposes it was collected or when you withdraw consent.

This right is not absolute. We may need to retain certain information to comply with legal obligations, particularly financial services regulations requiring retention of client records for specified periods.

Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of data or object to processing. When processing is restricted, we can still store the data but not use it without your consent except in specific circumstances.

Right to Data Portability

Where we process your data based on consent or contract performance, and the processing is automated, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You can also request that we transmit this data directly to another organization where technically feasible.

Right to Object

You can object to processing of your personal data when it's based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect you. We do not currently employ automated decision-making processes that would trigger this right.

How to Exercise Your Rights

To exercise any of your data protection rights, please contact us:

Email: [email protected]

We will respond to your request without undue delay and within one month of receipt. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension along with the reasons for the delay.

We may need to verify your identity before fulfilling requests to protect your personal information from unauthorized access.

Data We Collect

The categories of personal data we collect and process include:

• Identity Data: Name, date of birth, identification documents
• Contact Data: Address, email, postal address
• Financial Data: Income, assets, liabilities, bank details, investment information
• Transaction Data: Details about services you've received from us
• Technical Data: IP address, browser information, device details
• Usage Data: How you interact with our website
• Professional Data: Employment details, business information

How We Protect Your Data

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls ensuring only authorized personnel can access personal data
• Staff training on data protection and information security
• Incident response procedures for potential data breaches
• Secure disposal of data when no longer needed

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Financial services regulations require us to maintain client records for at least six years following termination of our business relationship. Some records may be retained longer where required by specific regulations or where necessary to establish, exercise, or defend legal claims.

International Transfers

We primarily process and store data within the United Kingdom. If we transfer personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the UK government or European Commission
• Standard contractual clauses approved by relevant authorities
• Binding corporate rules where applicable

Third-Party Processing

We work with carefully selected third-party service providers who may process personal data on our behalf. These processors are bound by contractual obligations to implement appropriate security measures and process data only as instructed by us.

We remain responsible for third-party processing and conduct due diligence to ensure processors maintain adequate data protection standards.

Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach.

If the breach is likely to result in a high risk to your rights and freedoms, we will also communicate the breach to you directly without undue delay, providing information about the nature of the breach and measures being taken to address it.

Children's Data

Our services are not directed at children under 18. We do not knowingly process personal data of individuals under 18 without appropriate parental or guardian consent. If you believe we have inadvertently collected data from a child, please contact us immediately.

Complaints

If you have concerns about how we handle your personal data, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

Updates to This Information

We may update this GDPR information periodically to reflect changes in our data processing activities or legal requirements. Significant changes will be communicated through our website or direct notification.

Contact Us

For questions about our GDPR compliance or to exercise your data protection rights:

pulse-battery Financial Services
14 Market Street
Nottingham, NG1 6HX
United Kingdom
Email: [email protected]